You have Questions? We Have Answers!
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To reserve your event date, please complete our booking form. A member of our team will be in touch within 2–3 business days to confirm availability and finalize the details.
Once your event details are confirmed, a $100 non-refundable deposit is required to secure your booking. Your reservation is officially confirmed upon receipt of the deposit, which will be applied toward your total rental balance.
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A $100 non-refundable deposit is required to secure your booking. Your reservation is officially confirmed once the deposit is received, and it will be applied toward your total rental balance.
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Yes. We offer delivery throughout Toronto, the GTA, and surrounding suburbs.
Delivery Fees:
• $50 flat rate within the GTA
(Toronto, Mississauga, Oakville, Brampton, Vaughan, Richmond Hill, Markham, Milton, Scarborough, Pickering, Ajax)• $80 flat rate outside the GTA
(Whitby, Burlington, Hamilton, Aurora, Newmarket, Stouffville)For locations outside the areas listed above, please contact us for a custom delivery quote.
Delivery includes professional setup, tear-down, and pickup.
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We currently accept payment via e-transfer. Payment details will be provided once your booking is confirmed.
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Our standard rental period is 4 hours of fun for the Lil’ Hopper, Medium Hopper and Large Hopper. The Jumbo Hopper is for 5 hours.
If your event is scheduled to begin after 6:00 PM, please let us know during the booking process.
Additional rental time is available for $75 per hour, subject to availability.
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Yes, reservation changes are subject to availability. To ensure we can properly accommodate your request, please notify us at least 7 days before your scheduled event date.
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The remaining balance is due at least 7 business days prior to your scheduled event date.
Booking & Payments
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Our bouncy castles can be set up both indoors and outdoors, provided the area meets the following requirements:
The setup space must be clean, flat, and level.
We cannot install on dirt, gravel, sand, mulch, rocks, or uneven/inclined surfaces.
If setting up on grass, it must be freshly cut and trimmed to a low height prior to arrival.
Access to a working electrical outlet within 50 feet is required. (Please note, we do not provide on-site generators.)
Proper site preparation ensures a safe and seamless setup for your event.
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Yes, we do offer setup in condo party rooms. However, prior approval from your condo management is required.
If approval has not been secured before our arrival, we will be unable to proceed with the setup.
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While we do our best to make every event seamless, severe weather conditions may impact our ability to safely install the bouncy castle. All weather-related cancellations/rescheduling are determined at our discretion to ensure the safety of our clients and equipment.
We strongly recommend having a backup indoor plan in place in the event of unfavourable weather.
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Our team typically arrives 1 to 1.5 hours before your scheduled event start time to complete the setup.
Takedown is completed promptly at the end of your rental period.
If there are any access restrictions that may impact setup (such as stairs, limited parking, long walking distances, or elevators), please inform us in advance so we can plan accordingly.
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Yes. For safety reasons, our bouncy castles are designed for children ages 1 to 10-years-old.
Children must be supervised by an adult at all times and grouped with others of similar age and size to ensure a safe and enjoyable experience.
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To maintain the quality and cleanliness of our bouncy castles, food, drinks, face paint, henna, glitter, and airbrush art are not permitted in or around the setup area, as they may cause permanent staining or damage.
Additional cleaning or damage fees may apply if this policy is not followed.
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All equipment is thoroughly cleaned, sanitized, and disinfected after each rental. We take pride in maintaining a safe, hygienic, and well-maintained environment for every event.